Privacy Notice

Privacy Notice

This privacy notice sets out how we collect and use personal information during and after using this website.  In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who We Are

We are Crown Awnings Ltd trading as Crown Outdoor, limited company number 6921268. Our registered address is [Crown Awnings Ltd, c/o Aspirations Accountancy, C7-C8 Spectrum Business Centre, Anthony’s Way, Rochester, Kent. ME2 4NP].

You can contact the Data Controller by writing to Crown Outdoor, 3 Poulton Close, Dover, Kent. CT17 0HL, by email at [email protected] or by telephone on 01304 212121.

Personal Data

The General Data Protection Regulation (GDPR) defines personal data as “Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

What personal data do we collect, where do we store it and how long do we keep it?

When you complete a contact form  we may ask you for certain information, referred to as “personal information,” which includes information that pertains to your identity.  We ask for your consent to do this and providing us with your personal data is optional and we endeavour to only collect data that is relevant to your request.

When you complete a contact form

When you complete a contact for via our website we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed as an email which is hosted by within the European Economic Area (EEA). 

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

What General information do we collect?

There may be instances in which we collect “general information” from you. This may include information recorded by our server logs from your browser such as your Internet Protocol (IP) address which enables us to identify your computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network like the internet, and the specific website page you requested.

General information, including cookies may be collected from you whenever you access or use the website.

Cookies

Cookies are small data files which are sent from the website and stored on your computer by your website browser. The cookies used on this website are either to:

Enable you to navigate the website and find the information you are looking for, or
To give us general information about website activity, e.g. how many people visit the website, which pages they look at, what devices they use (PC's mobile phones etc). The information stored does not include any personal data.

For a detailed description of the types of cookies we use and on how you can control the use of cookies, please see our Cookie Policy.

Access to your information and correction

Subject to certain limitations, you have the right to:-

Request access to your personal information

Request correction or erasure of your information

Request the restriction of processing of your personal information    

Object to the processing of your information

If you would like to request access, correction, erasure, restriction or object to the processing of your data please write to the Data Controller at Crown Outdoor, 3 Poulton Close, Dover, Kent. CT17 0HL, or by email at [email protected]

You can also withdraw your consent for us to send you newsletters at any time, either by clicking the unsubscribe link at the end of any newsletter, or by writing or emailing us using the contact details above.

Complaints

You have the right to make a complaint about our use of your information by either contacting the Data Controller at [Crown Outdoor, 3 Poulton Close, Dover, Kent. CT17 0HL] or the UK Data Protection Supervisory Authority whose contact details are:

UK Supervisory Authority (ICO)

Address: Customer Contact
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Email: [email protected]

Website: https://ico.org.uk/global/contact-us/

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.