Click one of the questions below for a detailed answer.

• I have a traditional up and over garage door and timber frame, do the roller garage doors require a timber frame to fix to?
• My up and over garage door takes up valuable space within my garage, does a garage roller door need less space so i can make the most of my garage.
• I am having trouble lifting my existing manual up and over garage door so i would like to replace the door for a lighter garage door can you help?
• My car only just fits on to my drive i have a up and over type garage door, if i want to open it i have to move my car out to the pavement and then put it back again, will I need to do the same with a garage roller door.
• My up and over garage door was recently subject to a break-in what benefits security wise does a garage roller door provide.
• My old up and over garage door recently failed on a Saturday and i was unable to find an up and over garage door repair company to get it open for me at the weekend do roller doors often fail and if i have a new roller door fitted what after sales service do i get.

• Are your garage roller doors guaranteed and how long does the guarantee last for also do you offer a repair service after the guarantee.
• What are the doors made of?
• What is delivery time?
• Is there a rubber seal on the bottom of the doors?
• How many remote controls do I get with the door and what's the range?
• What is the best way to lubricate my door?
• Why should I choose Crown?
• How much do security shutters, grilles and gates cost?
• How do I know I am getting value for money?
• How can I be assured of product quality?
• What advice is available and how do I get a quotation?
• What about installation?
• What sizes are available?

Q: I have a traditional up and over garage door and timber frame, do the roller garage doors require a timber frame to fix to?

• A: The Crown shutters range of garage roller doors does not require a timber frame to fix to; we would prefer to fix our garage roller doors directly to the garage walls for extra strength and security. We try to eliminate the need for a timber garage door frame as timber will require maintenance on a regular basis.
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Q: My up and over garage door takes up valuable space within my garage, does a garage roller door need less space so i can make the most of my garage.

• A: The design of our garage roller doors enables them to roll into a very small box ranging from 205mm to 305 mm this allows you to free up space in your garage over head, there are also no over head tracks leaving the garage walls and ceiling areas clear
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Q: I am having trouble lifting my existing manual up and over garage door so i would like to replace the door for a lighter garage door can you help?

• A: Lighter garage doors are not normally the answer these are often poorly made and weak in construction and don’t last as long. We would recommend that you opt for the electric operation garage roller door; the door glides up and down at the touch of a key or remote control with no effort on your part.
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Q: My car only just fits on to my drive i have a up and over type garage door, if i want to open it i have to move my car out to the pavement and then put it back again, will I need to do the same with a garage roller door.

• A: The garage roller door works in a different way to an up and over garage door, the roller garage door will travel straight up, you can park right up to the door and providing you are not touching the garage door the door will operate with out damaging the car or the door.
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Q: My up and over garage door was recently subject to a break-in what benefits security wise does a garage roller door provide.

• A: Our range of electric garage roller doors have been made with security in mind, the garage roller door is housed in a box the door travels down into side runners until it hits the floor, then inside the garage roller door box there is auto locking devices that stop the door being lifted up from the bottom. These locks are not on show and are automatic so thieves cant get to them, the garage door is mounted with-in guides when it is down, to prevent the door being folded in half unlike most of the older type garage doors that are already fitted.
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Q: My old up and over garage door recently failed on a Saturday and i was unable to find an up and over garage door repair company to get it open for me at the weekend do roller doors often fail and if i have a new roller door fitted what after sales service do i get.

• A: our roller garage doors don’t fail very often there are several product control tests in operation to prevent failure including, full electronic tests of all motors and remote control systems before they are sent out, that is in addition to checks on all sizes of made up components. With these in place there are very occasionally problems that occur but the advantage of using Crown shutters is that with our unrivalled and dedicated 24 hour a day 7 day a week repair teams available we will be at hand to resolve any problems that may arise including weekends.
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Q: Are your garage roller doors guaranteed and how long does the guarantee last for also do you offer a repair service after the guarantee.

• A: All of our new garage roller doors are fully guaranteed for 1 year against manufacture defects, this covers labour and materials this can be covered for a further 4 years with our own warrantee and service package. Our company provides a round the clock repair service for all of our products inside or outside of our guarantee periods seven days a week
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Q: What are the doors made of?

• A: The insulated doors are made from double skinned aluminium lath that is hinged together. Because these doors hinge rather than bend, the headroom requirement is less than the single skin doors.
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Q: What is delivery time?

• A: Delivery time is between 4 and 6 weeks from date of order
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Q: Is there a rubber seal on the bottom of the doors?

• A: Yes there is a rubber seal on the bottom. This will help to seal the door against an uneven floor, although if the floor is sloping or very uneven the rubber seal won't be as effective.
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Q: How many remote controls do I get with the door and what's the range?

• A: Your door will come with two remote controls (unless you order extra). The range is approx 30m from the door but this does vary from site to site. Local radio interference can affect range dramatically but this is rare.
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Q: What is the best way to lubricate my door?

• A: Do not use oil or grease to lubricate the guides of your door. The best form of lubrication is Silicone spray. This gives a clean lubrication to the door. The guides need to be kept clean and lubricated as needed.
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Q: Why should I choose Crown?

• A: Crown is unique in that we are a genuine designer and supplier of quality security systems. Every Crown security shutter, grille or gate is individually built to the customer's exact specifications utilising high quality materials and the latest production techniques. All products are CE marked to ensure complete piece of mind. Crown installs products throughout the UK and is in complete control of your projects from concept through to installation and is widely acknowledged as a market leader.
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Q: How much do security shutters, grilles and gates cost?

• A: The cost of our security products will vary dependent on specification and opening sizes. Please contact the office with estimated sizes and we will give you have an accurate quotation over the telephone. Alternatively, simply contact the office and request a site survey. Our Surveyors are exactly that - Surveyors! There is no hard sell and they measure and offer advice to suit your needs.
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Q: How do I know I am getting value for money?

• A: Crown does not employ "direct sales techniques". We do not inflate pricing to offer clients magical discounts for same day purchases etc. We pride ourselves on ethical selling and guarantee our clients accurate pricing commitment from the initial enquiry stage though to site installation. This transparency has been instrumental in our success.
  
  We believe Crown Systems offer the best overall value for money in the UK Market. So confident are Crown that we offer UK customers the best value for money on any of our products, we will guarantee to beat any like for like genuine quotation. If you are offered an equivalent product and guarantee by another manufacturer for less, we promise to beat that price!*
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Q: How can I be assured of product quality?

• A: Crown does not substitute inferior components to save money. We will not compromise quality. Our roller garage door system is designed and built to TUV standards of excellence. Manufacture and installation is quality assured to BS EN ISO 9001: 2000.
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Q: What advice is available and how do I get a quotation?

• A: Crown manage your project every step of the way from concept, through design to installation. In the first instance, we would encourage customers to request product literature via this website or contact our Customer Services Department on 0800 328 2206. The office staff manages all incoming enquiries quickly and efficiently
  
  Domestic Market: Crown will never employ high pressure sales techniques, often typical in the home improvement market. Crown is unique in that it will give an indication of cost over the telephone and Crown surveyors will visit your home to conduct a site audit at your convenience.
  
  Commercial Market: Services for commercial clients / specifiers include manufacture, supply and installation service. Additional services include site surveys / security audits, product design, after sales servicing and repair / insurance work.
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Q: What about installation?

• A: All our products are custom-made from accurate measurements taken by our surveyors, to be installed by Crown engineers. Polite and well presented, the high level of recommendation work we undertake is testimony to their commitment.
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Q: What sizes are available?

• A: Security Shutters and Grilles are available from less than 1m2 to 40m2, dependent on product specification and application. Width spans of up to 8m with shutters and 10m with grilles can be achieved as required. Typical Gate widths are 3-5m in line with driveway restrictions, but Crown can design a bespoke solution for any scenario.
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